Receipt
Sales Receipt
Payment status and method above the items, with a summary that ends in the total paid. For confirming a completed purchase once payment has gone through.
View templateBigCommerce refund note template
Refund Note Template for BigCommerce
A document of its own for every BigCommerce refund, showing the original order, the refund date, how the money was returned and which items came back. It ends with the total refunded, so the refund is recorded without changing the original invoice.
- Original order and refund date
- Refund method and returned items
- Total refunded
- Sent when an order is refunded
14-day free trial. No credit card required.
When to use it
Why keep refunds on a separate document
Editing an invoice after a return leaves no clear record. A refund note documents the refund and leaves the invoice as it was.
Confirming a refund to the customer
The customer receives a note that states what was refunded, when and how, which answers the usual follow-up questions.
Clean accounting records
Your bookkeeper sees the original invoice and the refund note side by side instead of a changed invoice.
Returns processing
The list of returned items helps your team check what came back against what was refunded.
On the template
What the refund note shows
Refund details are taken from the BigCommerce order.
- Original order number
- Refund date
- How the money was returned
- Items that were returned
- Your store details
- Total refunded
Make it yours
Change the refund note
In the editor you can:
- Add your logo and returns policy text
- Show SKU and quantity for each returned item
- Add a QR code or barcode with the order number
- Hide sections that do not apply with conditions on the order
Get started
Document refunds in three steps
1
Install the app
Install Printout Designer from BigCommerce Apps. Your orders sync automatically once the store is connected.
2
Choose the refund note
Select Refund Note from the preset templates and preview it on an order that was refunded.
3
Send it on refund
Add an automation rule that emails the refund note to the customer when an order reaches a refunded status.
Related
Other BigCommerce documents
These presets cover the rest of the order’s life, from payment to product cards.
Product card
Product Showcase Card
One product on a card with its photo, variant, price, SKU and a QR code, under your logo. Useful for wholesale buyers, trade fairs or a printed catalogue, wherever a product has to stand on its own.
View templateFAQ
Questions, answered
Get Printout Designer from BigCommerce Apps. Refund Note is included in the presets, so select it and use it whenever you refund an order. Use it free for 14 days, with no credit card needed.
No. It is a separate document that refers back to the original order, so the invoice stays exactly as it was issued.
Yes. Automation rules can trigger on a refunded order status, so the note is emailed to the customer without anyone sending it by hand.
Yes. The refund method is shown along with the refund date, the returned items and the total refunded.
Give every refund its own record
Install Printout Designer, choose Refund Note and preview it on a refunded BigCommerce order. 14-day free trial, no credit card required.